Reference

Legal framework that protects your account and transactions

We run livedraw taiwan with clear policies on how your account, deposits and withdrawals are handled. Every transaction through DANA, OVO, GoPay and QRIS is verified and secured.

Account security verifiedPayment verification on every depositWithdrawal process transparentData protection compliant
livedraw taiwan Legal framework that protects your account and transactions
CONTACT PATHS

Reach our legal and support teams

We keep multiple channels open so you can ask about your account, dispute a transaction or request your data. Our support team operates Monday to Sunday, 09:00–23:00 Jakarta time; we respond to legal enquiries within 48 hours. You can also submit formal requests in writing through our account settings. All communication is logged and retained for your protection.

Team online

Live chat

Open the chat widget in your account lobby. Available Monday to Sunday, 09:00–23:00 Jakarta time. Real-time answers to account and legal questions.

Email support

Send formal requests to our compliance team. We respond within 48 hours. Use this channel for data requests, disputes or account closure enquiries.

Account settings

Go to Settings > Legal Requests in your account dashboard. Submit formal data access requests, download your transaction history, or request account closure directly.

DATA AND SECURITY

How we keep your account and payments safe

Account security is built into every transaction. Your password is encrypted; your payment method is tokenized so the raw card or bank details never touch our system.

Password encryption

Your account password is hashed and never stored in plain text. Two-factor authentication is available in Settings. Use it to block unauthorized login attempts.

Payment tokenization

DANA, OVO, GoPay and QRIS details are tokenized, not stored. Each transaction is verified against the token, not your raw payment method, reducing fraud risk.

Session cookies

We use cookies to track your session and remember your lobby preferences. Cookies expire when you log out or close your browser. Read our cookie policy in account settings.

Withdrawal verification

Every payout is verified against your registered payment method and flagged if it differs. Unusual withdrawals are held pending fraud review, completed within 24 hours.

Data retention

We keep your account data for the duration required by local law, then securely delete it. Closed accounts are archived for 12 months, then purged from active systems.

Legal contact

Questions about your data or account? Email [email protected] or open a Legal Request in Settings. We respond within 48 hours; all enquiries are logged.

Your questions about livedraw taiwan legal terms

Yes. Go to Settings > Legal Requests > Download Data. We compile your account history, deposit and withdrawal records, and email it as a CSV file within 24 hours. It includes every DANA, OVO, GoPay and QRIS transaction with dates and amounts.

Open Settings > Account Closure. You must withdraw any balance first; we do not carry funds in closed accounts. Your personal data is archived for 12 months for dispute and audit purposes, then deleted. You can open a new account anytime.

Payment tokens (your DANA, OVO, GoPay and QRIS references) are kept as long as your account is active. If you close your account, tokens are deleted after 12 months. Raw payment details are never stored; only tokens are retained.

We use session cookies to track your login and remember your lobby language and game filters. Cookies are cleared when you log out or close your browser. You can disable cookies in your browser; you will need to log in each time you visit.

Yes. Submit a data deletion request in Settings > Legal Requests. Active account data cannot be deleted while the account is open, but you can close your account anytime. Closed account data is deleted after 12 months.

No. Your account data—username, email, payment method tokens—is never sold. We share anonymized play data with game studios for analytics only, never personal identifiers. Your DANA, OVO, GoPay and QRIS details stay private and are only used for your transactions.